Tweeting: It's Just Like Thinking and Talking In #

This blog entry discusses milk, and I thought about naming it "Twitter Does a Body Good." But the milk branding campaign is kind of played out, and besides, it's not every day that I encounter the opportunity to put the pound sign (#) in a blog headline.

This Thursday night my cat hadn't seen me in nearly four days, and whenever I'm gone for an extended time, she retreats to a very small world underneath my bed. Yesterday was no different, and sure enough, there she was. Upon hearing her name, she crawled up to me for a few pats, and I asked her, "Would you like some pound milk?"

What?

Has Twitter wormed itself so far into my head that I'm now speaking in tweets—even to my cat? Yes, it has. But that's OK, and you ought to aspire to reach this level of oneness with Twitter, because tweeting is pretty much like thinking and then talking. (All of social media is, actually—but why should I write a book when I can just write a blog entry?) It's just that there's a big quirk: pound signs. And once you've learned to think in pound, tweeting should become second nature to you.

Twitter Code

By code, I don't mean computer code. You don't need to know that to know Twitter. Seasoned Twitter users will understand that I'm talking about hashtags. For the uninitiated, a Twitter hashtag is the pound sign on your keyboard. Placing it immediately before any word in a tweet automatically notifies the entire Twitterverse that you're tweeting about something relevant to the hashtag.

Do you want your tweets to be found in the Twitterverse? Then use hashtags. They're highly searchable on Twitter, a social network that, in ways, emulates a vast search engine of what people are talking about.

The Nuts & Bolts of Hashtags

Not all hashtags are recognizable as one word. Often, the hashtag will be several words strung together as one. That's because Twitter automatically makes a link out of any unbroken string of characters immediately preceded by a pound sign. Place no space between the hashtag and the string of unbroken characters immediately following it. Then, once the tweet is tweeted, watch the entire entity become a hyperlink. Afterward, clicking on that hyperlink will show you every tweet that's been tweeted with that hashtag.

Still more hashtags aren't words at all, or at least not per se. For instance, I recently attended the 2011 HR Demo Show, all about human resources technologies. SharedXpertise Media, LLC, the parent organization, was definitely on its game, alerting its tech-savvy attendees to two hashtags associated with the event: #HRDemo and (for concurrent HRO Summits, thrown by SharedXpertise's HRO Today magazine) #HROToday

Hashtags & Hybrid Networking

Why did SharedXpertise announce these hashtags? Well, both provided a way for all tweeting attendees to participate in a parallel, often equally compelling conversation in the Twitterverse. Employment of hashtags helps Twitter exponentially foster networking and the sharing of information at a brick-and-mortar event.

Smart Branding & Piggybacking

Using a hashtag in this way is also an exercise in smart branding, and a physical gathering of likeminded individuals provides fertile ground to plant the beginnings of a new hashtag brand through the cultivation of spontaneous, endorsed partner channels:

At the same event, TalentManagementTech.com (TMT), an online property newly acquired by ShareXpertise, launched and heavily promoted its own hashtag, #TMTech, piggybacking SharedXpertise's other branded, show-related hashtags, as well as other attendees' own branded hashtags (e.g. "#TChat," short for "Talent Chat," the weekly Twitter conversation hosted by Talent Culture) and generic hashtags around which TMT's target audiences congregate and search within Twitter (e.g. #hrtech).

Developing Twitter Clout

Through prolific tweeting at HR Demo, TMT's objective, clearly, was to promote general awareness of itself as an online destination and to attract the attention of its marketplace's leading denizens and thought leaders. By attending several more large HR-related events and employing this hashtag at every turn, with every tweet, TMT will be embracing a solid tactic to expand its sphere of influence on Twitter and thus promote awareness of itself and develop clout—and maybe even "Klout" (see a future blog entry).

Back to My Cat...

To know I was about to pour some for her, did my cat need me to speak the pound sign immediately before milk the other night? No, and in this way, speaking to a cat is different than tweeting to people (or cats). But tweeting is still pretty much like thinking and talking—and, yeah, about being noticed. Once you understand this, watch out: You'll find yourself speaking "#," too.

Search Did Not Kill the Radio Star

It helped the radio star, actually -- a lot.

Think about radio advertisements. We've all heard them. Plenty of them try to be funny, probably a conscious decision on the advertiser's to make the message in some way memorable. I'm sure just about all of us laugh at some of them, anyway. Many radio advertisements are musical, as well, and I'm sure just about all of us can sing a popular local advertiser's radio jingle. Car dealerships have some of the best (and worst -- just sayin').

But what good is all the music and humor when most of us are driving as we hear these ads? We have no safe and convenient way, really, of jotting down the number; we're trying to drive, for crying out loud! For instance, I don't even attempt to write a note to myself. That would be dangerous. Put another way, radio advertisers ought to forget about me (and other potential customers) remembering to enter the brand name into a search engine later.

What I occasionally do try, however, is to punch in and dial the 800 number as I keep one hand on the steering wheel. I always hang up before someone answers, always intending to give the number, now in my call log, another try once I'm in a place to think about possibly making the purchase or learning more -- e.g., when I'm no longer driving. And almost always, by the time I get to that point, I've forgotten what the 800 number was for -- or that I'd even planned to call it later.

The circumstances beg the question: What good is a fantastic radio advertisement if the potential customer won't even think to look for the brand name online later?

Well, the question is partially legitimate, but partially based on a false premise, as well. Potential customers probably won't remember the name of the company in the advertisement they heard as they drove to work, but if they later need what that company sells and search for the keyword phrase associated with that need, they'll see the search-optimized company's brand name toward the top of the first SERP of a non-branded natural search, and the memory of the funny ad or the catchy jingle will then go far in sealing the deal.

The artificial intelligence driving mobile technology development is addressing many of these issues, of course, but the technology itself is largely not there, and presently, consumers' adoption of it is nowhere near where it needs to be to make a measurable difference, anyway. In a few short years that may change, but in the meantime, search remains the king that did not kill the radio star.

Seed the Net and Await a Harvest

The following news clip features identity theft prevention expert Robert Siciliano, a longtime client of mine, discussing the dangers of identity theft posed by Skype.

By the way, did you notice, just above the clip, that I immediately preceded Robert's name with his primary keyword phrase? I did so purposely. Just now, I've again contributed to his natural search engine presence (a.k.a. organic SEO). And it's how Robert and I built his online identity (no pun intended...) over several years -- to the point that the print and television news media now call him when they need an expert on identity theft prevention. Because he's easy to find and highly relevant, there's no high-priced publicist making outgoing calls for Robert; he doesn't need one.

Last week, a SearchInsider article shared data revealing the power of natural search traffic. The full article is jam-packed with information, but if you don't have the time to read it, here's the most important piece of information: An iCrossing study on natural search has found that sites receive more than 95 percent "of all their non-branded natural search traffic from page-one results pages across all three major engines. The data included 8.9 million queries sampled over nine months, representing 10 enterprise-level Web sites in many different diverse verticals."

I'll translate that for you. They're talking about keyword phrases that is not necessarily tied to your brand language. Think of all the keyword phrases you would like people to see you associated with in the search engines. Some of it might overlap with your brand language, but there's no necessary linkage. These are the keyword phrases of yours that would have counted if your own website had been included in iCrossing's study.

Now, what if you took it a step further? What if you were to integrally and purposely associate your primary keyword phrase with your brand language? This is what Robert and I did, and we proceeded to seed the net relentlessly with this language. The harvests have been bountiful. The news media now reach out to Robert first, not the other way around.

Now that's pull-marketing. And you can do it, too.

Get found when you're down

Just yesterday, the stock market dipped again. You don't need me to tell you this. Even so, I just did. But I want to get it out there that I know you don't need me to.

It's interesting. Given the plunges of Biblical proportions that occurred last month, yesterday's drop didn't seem that bad. Nevertheless, people are hurting, wondering where the economy might be headed, hoping that the destination isn't what it seems.

But here's why I'm telling you all this:

We who operate under the broad umbrella of search engine marketing can take solace. New research strongly suggests that SEM might be the sweet spot poised to weather the gathering economic storm largely unscathed.

Amid adverse economic conditions, SEM is gaining in popularity among businesses seeking an online marketing method that yields "measurable returns," reports Zero Strategy, which cites an ongoing study into the matter by Sempo UK. Natural listings receive the majority of clicks in the search ecosystem, with more than 80 percent of all activity occurring in the natural search space, according to Conductor, Inc., whose recently announced research into Fortune 500 firms revealed that less than 30 percent register any presence in natural search.

In other words, we're in that sweet spot I just mentioned. Companies of all kinds want to try SEM as a marketing tactic at a time when their accountants are scruitinizing the books. This is good news. It means they think their accountants will like the idea. And, with all those large companies failing to take full advantage of natural search, the opportunity is there for smaller players to absorb the real estate for themselves, under the radar.

Plenty of aspiring thought leaders can use natural search to their advantage, as well. A colleague of mine, Susan Friedmann, does so herself. She also hosts her own online radio show. Called "Riches in Niches Radio." Susan's show airs every other Tuesday, at 8pm EST, on wsRadio.com. Just recently, her guest discussed how she harnessed the power of natural search to catapult her own business into the limelight. You may listen to the recording simply clicking on part one and part two, both archived mp3 files.