Tweeting: It's Just Like Thinking and Talking In #

This blog entry discusses milk, and I thought about naming it "Twitter Does a Body Good." But the milk branding campaign is kind of played out, and besides, it's not every day that I encounter the opportunity to put the pound sign (#) in a blog headline.

This Thursday night my cat hadn't seen me in nearly four days, and whenever I'm gone for an extended time, she retreats to a very small world underneath my bed. Yesterday was no different, and sure enough, there she was. Upon hearing her name, she crawled up to me for a few pats, and I asked her, "Would you like some pound milk?"

What?

Has Twitter wormed itself so far into my head that I'm now speaking in tweets—even to my cat? Yes, it has. But that's OK, and you ought to aspire to reach this level of oneness with Twitter, because tweeting is pretty much like thinking and then talking. (All of social media is, actually—but why should I write a book when I can just write a blog entry?) It's just that there's a big quirk: pound signs. And once you've learned to think in pound, tweeting should become second nature to you.

Twitter Code

By code, I don't mean computer code. You don't need to know that to know Twitter. Seasoned Twitter users will understand that I'm talking about hashtags. For the uninitiated, a Twitter hashtag is the pound sign on your keyboard. Placing it immediately before any word in a tweet automatically notifies the entire Twitterverse that you're tweeting about something relevant to the hashtag.

Do you want your tweets to be found in the Twitterverse? Then use hashtags. They're highly searchable on Twitter, a social network that, in ways, emulates a vast search engine of what people are talking about.

The Nuts & Bolts of Hashtags

Not all hashtags are recognizable as one word. Often, the hashtag will be several words strung together as one. That's because Twitter automatically makes a link out of any unbroken string of characters immediately preceded by a pound sign. Place no space between the hashtag and the string of unbroken characters immediately following it. Then, once the tweet is tweeted, watch the entire entity become a hyperlink. Afterward, clicking on that hyperlink will show you every tweet that's been tweeted with that hashtag.

Still more hashtags aren't words at all, or at least not per se. For instance, I recently attended the 2011 HR Demo Show, all about human resources technologies. SharedXpertise Media, LLC, the parent organization, was definitely on its game, alerting its tech-savvy attendees to two hashtags associated with the event: #HRDemo and (for concurrent HRO Summits, thrown by SharedXpertise's HRO Today magazine) #HROToday

Hashtags & Hybrid Networking

Why did SharedXpertise announce these hashtags? Well, both provided a way for all tweeting attendees to participate in a parallel, often equally compelling conversation in the Twitterverse. Employment of hashtags helps Twitter exponentially foster networking and the sharing of information at a brick-and-mortar event.

Smart Branding & Piggybacking

Using a hashtag in this way is also an exercise in smart branding, and a physical gathering of likeminded individuals provides fertile ground to plant the beginnings of a new hashtag brand through the cultivation of spontaneous, endorsed partner channels:

At the same event, TalentManagementTech.com (TMT), an online property newly acquired by ShareXpertise, launched and heavily promoted its own hashtag, #TMTech, piggybacking SharedXpertise's other branded, show-related hashtags, as well as other attendees' own branded hashtags (e.g. "#TChat," short for "Talent Chat," the weekly Twitter conversation hosted by Talent Culture) and generic hashtags around which TMT's target audiences congregate and search within Twitter (e.g. #hrtech).

Developing Twitter Clout

Through prolific tweeting at HR Demo, TMT's objective, clearly, was to promote general awareness of itself as an online destination and to attract the attention of its marketplace's leading denizens and thought leaders. By attending several more large HR-related events and employing this hashtag at every turn, with every tweet, TMT will be embracing a solid tactic to expand its sphere of influence on Twitter and thus promote awareness of itself and develop clout—and maybe even "Klout" (see a future blog entry).

Back to My Cat...

To know I was about to pour some for her, did my cat need me to speak the pound sign immediately before milk the other night? No, and in this way, speaking to a cat is different than tweeting to people (or cats). But tweeting is still pretty much like thinking and talking—and, yeah, about being noticed. Once you understand this, watch out: You'll find yourself speaking "#," too.

Re-tweets: Bigger Is Better—Three Ways to Get Re-Tweeted by Tweeters Who Matter Most

Yes, it's true, and for anyone who makes due with small re-tweets, I hate to be the bearer of bad news: If you haven't got a big re-tweet, any re-tweet will do, but bigger is better, and Twitter users everywhere ought to be vying for that big re-tweet. Why? A big re-tweet brings with it big visibility, and big visibility brings with it success on Twitter—but only when developed and cultivated in a methodical way. In other words, you need to know how to use that big re-tweet, or it'll do little for you. The consolation is this: That big re-tweet is anything but complicated to get. Just provide the valuable information (whether it be your own or someone else's) and sprinkle it with wisdom. Oh, and make sure you're in the right place at the right time.

Last week, yours truly lived a mini case study in what the big re-tweet is like. About a month ago, I joined the Twitter list of SmartBrief on Social Media, an aggregator of information pertaining to search and social media. SmartBrief distributes its e-mail newsletter daily to thousands. Earlier that day, I had seen an article at MediaPost Blogs that asked whether or not B2B companies ought to embrace social media in 2010. I thought this would be useful for my followers to see, so I tweeted a link to the article and tied the notion to the trade show industry.

Here's the original tweet:

brentskinner "Will B2B Companies Embrace Social Media in 2010?" http://bit.ly/cQ7uxp Well, trade show producers should. #mtosummit

Notice that my tweet happened to include the MTO Summit's Twitter hashtag. It did so because I wanted my fellow attendees at MTO Summit to read the linked article. My hope was that as many of them would agree: Yes, the trade show industry indeed ought to embrace social media in 2010. It's a reasonable statement highly relevant to their industry—the stuff of excellent tweets, actually.

Well, imagine my surprise (and elation) when SmartBrief on Social Media noticed my tweet and not only re-tweeted me, but also featured me as the day's "Big Re-Tweet" in its afternoon e-mail distribution. Here's the publication's re-tweet of me, as it appeared on Twitter itself:

sbosm @brentskinner is the man of the hour -- and the #ireadsbosm big retweet of the day!

And here's the blurb that appeared in the e-mail newsletter:

RT @brentskinner "Will B2B Companies Embrace Social Media in 2010?" http://bit.ly/cQ7uxp Well, trade show producers should.

…which is the language of the publication's actual re-tweet, interestingly.

Thousands probably saw the re-tweet and the word of it in the e-mail newsletter, and in a methodical way I went about making the big re-tweet work for me—following the advice I shared with you a few paragraphs ago.

First, by encouraging a handful of my closest, most trusted and best-connected followers to re-tweet the re-tweet, I effectively chased what I like to call the long tail of social media chatter. Would I have liked to do more? Sure, but I worked with the bandwidth I had that day. Additionally, I forwarded the e-mail to as many of my hottest prospects as I could think of, and in many cases, doing so reignited exciting conversations regarding deals. By at once playing the role of information curator and wisdom-sharer with one tweet that day, I capitalized on the big re-tweet in order to take a critical step in establishing myself as a thought leader in my field and as a curator of especially useful information in the Twitterverse itself.

Much of this might seem boastful, but in no way am I special. I simply worked the online ecosystem, and so can you. In fact, following are three simple tactics anyone with good ideas and tenacity can employ to get that big re-tweet that'll go a long way in getting them big results on Twitter:

1) Use hashtags liberally: Capitalize on hashtags to get your ideas in front of the Twitter users following the subject matter related to your expertise. Share your wisdom with these ad hoc communities, which display great fluidity. Some, such as #publicrelations, have great staying power; others, such as those forming around a trade show or networking event (e.g,, #mtosummit), can form quickly and organically, swell, and then, eventually, dwindle. Either kind is of great value—you never know when a key influencer will give you the big re-tweet.

2) Join lists: Created by influential thought leaders or by publications, lists automatically place your tweets on the radar of the list's creator and everyone on it. Once you tweet something perceived by that community as being of note, you may draw the big re-tweet. Several weeks ago, for instance, I joined SmartBrief on Social Media's list by following the publication's instructions to do so—i.e., by including the hashtag of #ireadsbosm in a tweet. This alerted the publication to my desire to be added to its list's roster, and being on that radar placed all my tweets on this influential publication's radar—hence, that big re-tweet.

3) Re-tweet notable tweeters: It may seem unseemly, but it isn't if you do it tactfully and mean it. Just refrain from re-tweeting others will-nilly and be sure to include your own nugget of wisdom, thus adding to the quality of the conversation. The powerful re-tweeted person's followers may very well notice your tweet, re-tweet it, and even follow you. And if that person's followers comprise your target market, you've gotten that much closer to new business.

Twitter Is for People Relations

Put differently, Twitter is for networking*.

This might prompt you to respond, "Tell me something I haven't already heard." You might even say, "Oh, and please spare me the buzz by actually explaining how I can use Twitter to network. I've heard this everywhere. But never, it seems, does anyone back up the claim with an explanation or how-to. Please explain! I need a how-to!"

I used to be this way. Can you believe it? Yes, I was just like you. Twitter seemed inane, something I begrudgingly paid attention to only because something deep down inside told me if I didn't, I'd be in deep trouble.

But I've since figured out something fundamental to Twitter and all of social media: Social media complements brick-and-mortar relationships and the brick-and-mortar events that give rise to them. And, occasionally, social media can be the starting point of a relationship. In fact, the process is anything but linear; the two scenarios coexist. Feeding off each other as circumstances evolve, they ebb and flow continually, and either can be the starting point from which the other stems. Let me explain.

If you're reading this, you may be an entrepreneur of sorts, perhaps even self-employed. That's great. So am I, and as a self-employed person, I urge you to fill your schedule with a slew of brick-and-mortar events. Attend at least two per week. I prefer learning-style events to simple mixers, but that's just me. I just find that learning events tend to provide a more intuitive entrée to thoughtful conversation.

Whatever your event of choice, resist the temptation to stay at home or at the office (or at both, if they happen to be one and the same). Whatever you do, refrain from remaining in front of the computer all day long, catering to clients' every whim. Yes, clients are your most important asset, but don't let them keep you from the all-important activities that bring in new business. You're like a shark, which needs to keep moving to breathe. Breathing is important, and to breathe in business, you need to keep moving.

Press the flesh. If only for the networking opportunities, these occasions are the very building blocks of business-building. Ideas will come to you as you shake the hands of and listen to speakers at the top of their game share the inner workings of that game of theirs. You'll return to your clients energized and full of inspiration. Isn't that what any client worth having wants?

And while you're at those events, don't forget to use Twitter to network.

OK, here comes that how-to part of all this. ...

Earlier this month, I attended LaunchCamp at Microsoft's fittingly named NERD Center in Cambridge, Mass. A highly interactive event of the highest order, LaunchCamp explored the landscape of new online tools and their utility to burgeoning start-ups.

Did I shake as many hands as I could? Of course I did. But pressing the flesh is different nowadays. Sure, shaking hands in person will always make an impression, and I did plenty of that; we'll always do plenty of that. But social media enabled me to press the flesh online, too, and by doing so, I was able to accentuate every subsequent in-person hand-shaking moment.

Most forward-thinking events have a Twitter hashtag, a series of letters preceded by the pound sign (#). For LaunchCamp, the hashtag was #LaunchCamp. By including this hashtag with every one of my tweets pertaining to the day's activity, I was able to make my thoughts easily viewable to all in attendance, and by searching this same hashtag, I was able to follow all other attendees' event-related tweets, as well.

How did I make these capabilities work for me? I joined the many others in attendance who tweeted on the many ideas that speakers were presenting. A parallel, online conversation developed that was nearly as compelling as the brick-and-mortar's. As a fellow attendee, I was able to establish my own modest level of thought leadership among attendees. Others did so, as well, and people replied to me and others.

In between sessions, we all shook hands and established the foundations for post-event discussions on collaboration and…wait for it…new business.

So, Twitter is for networking. But don't just jump into Twitter without a plan. Even if the plan is as simple as making sure to tweet during an event you're attending and remembering to include the event's hashtag with every tweet, you'll be harnessing the power of social media as a people relations tool.

*By the way, I have Ari Herzog (@ariherzog) to thank for alerting me to the term "people relations," which blogger David Mullen (@dmullen) coined a couple years ago. At a recent Social Media Breakfast New Hampshire (#smbnh), Ari and I had a chance to chat, observing that public relations is really people relations, and that social media is a facilitator of it. There's more to this, actually, which I plan to cover in upcoming posts. For instance, business networking is probably the simplest form of public relations -- I mean, people relations. Stay tuned.